HOUSE PAINTERS SYDNEY

YES. We provide 24/7 services and attend all emergency jobs as quickly as we can, providing the job is in our serviced areas.

The costs associated with your painting project/s can be vary, depending on a number of factors, including but not limited to, the scale and specifications of your project/s. We do NOT provide any cost estimates without seeing the actual job, talking and listening to our clients’ needs and wants, i.e, specifications, time frames, budget and so on. If you do receive an estimate over the phone, please do NOT totally rely on it, as it may not be accurate and may create a dispute later on.

Yes. Upon visiting the job site and confirming our client’s specifications and requirements in writing, we then provide our free quotation in writing, which is subjected to negotiations in most cases, and it is valid for three months. Our quotations, in certain circumstances, can be matched up with our clients’ allocated budget to their project/s without compromising the quality and cutting the corners, as long as our clients’ allocated budget is not unreasonably below the standard costs of completing their job.

May be NOT. Upon allocating the contract of getting the job done to us, we will require a full access to the site and the work area may not be accessible to others till the job is being completed, due to health and safety issues.

We have a ZERO tolerance policy in relation to health and safety issues concerning our painting activities, and DO make sure that our employees have understood all aspects of our SWMS created for the job site that they will be working on prior they commence the job.

In brief, we have more than two decades of solid experience in the field, and very well resourced in order to get the job done. We are 100% transparent with our clients and DO make sure that we have understood each other very well from the inception to the completion of the job. We don’t charge our clients more than our quotation, unless our clients make considerable changes/variations to the scope of the job otherwise. We go well beyond our duties and obligations during the life of the project with the intention of producing a good quality workmanship and exceeding our clients’ expectations.

We provide a brief report of the job site conditions prior and after we commence and complete our activities, and leave the job site as clean as it was before.

We will require 10% deposit prior to commencing any jobs, which will be followed up by a number of progressive payments, if the job takes more than a month to complete. Full payment shall be kindly required upon completing the job, unless agreed differently otherwise. We do accept all types of payments.

YES. We have the right and appropriate insurance policies for our employees as well as our business, and before starting a job we always make sure that

1. Our insurance policies are up to date
2. And they are right and appropriate for the project that we will be undertaking

YES. Our workmanship, depending on the nature of the project, is guaranteed up to 10 years, with a minimum of 5 years, and it will be outlined in details in our quotation.

YES. Complying with the Building Codes of Australia, is a must for us, and we will advice our clients in this regard if their specification and job requirements lead us not to comply with BCA.

YES. Our past and present failures and successes have made us to become whoever we are right, so we DO understand the imperativeness of being trusted by others as well as being reliable in getting the job done within allocated time frame and budget.

Our communications with our clients, without any exemptions, are all in writing, and if in a highly unlikely event a dispute arises in between us that is not indicated or addressed in writing, we believe our common sense will have the answer. And if the common sense fails to address the issue, we will leave the matter to our clients and his/her experts to investigate and to come up with a reasonably practical solution, rather than taking the matter in our own hands in order to come up with our way of dealing the matter.

Yes, you may cancel your booking two weeks prior we commence your job and may receive your full deposit back into your bank account within 3 to 5 business days.

We endeavour to maintain our business relationships with our present and past clients through the work that we do, and achieving their satisfaction at the end of the job, as it helps us to build on our reputations, and for us nothing substitutes our client’s satisfaction and their happy face at the end of the job.

YES. If we have not answered all of your questions, please do not hesitate to call us on 0416 59 59 49, to find out more, or email your enquiry to info@starlandpainting.com.au, and we will get back to you as soon as we can.